Reach out and touch someone

Messaging and Web: Great e-mail interface, offering previews of messages and handling two accounts well. Best Web browsing, with full views of Web pages, portrait or landscape, and quick zoom-in and scrolling.

Music and Video: YouTube and iTunes are the only video options, and unless you're connected to a Wi-Fi network, you have to transfer music directly from your computer via iTunes.

Ease of Use: The phone is slick but lacks some basic functionality, like voice dialing or suggesting contacts as you dial. To replace battery, you must ship phone to Apple and pay $86.

Keyboard? No
Stylus? No

Bottom Line: Solid design and extremely fun, but with no direct music or video download (without Wi-Fi), it's lacking. The nonreplaceable battery also kept this out of the top spot.